This page provides a list of local assistance and support services along with direct contact details for each provider. Use the links below to connect quickly with the assistance you need. All information is regularly reviewed and updated by the foundation; please refer to the individual organizations for any further inquiries.
If you are experiencing or witnessing an emergency, such as a serious medical situation, an active crime, or a fire, dial 911.
Virginia 311
Virginia 311 provides residents with a single point of contact for non-emergency city services and information. If you are experiencing a non-emergency and would like to reach city services, dial 311 to be connected right away.
Charlottesville Supplemental Rental Assistance Program (CSRAP)
Administered by the Charlottesville Redevelopment and Housing Authority (CRHA), CSRAP provides monthly rental assistance to low- and very low-income households. Eligibility is based on HUD income limits, family size, and citizenship status. Applicants must seek housing within city limits. For more information, contact CRHA at (434) 326-4672 or visit their office at 110 5th Street NE, Charlottesville, VA. (Charlottesville Supplemental Rental Assistance Program (CSRAP), Charlottesville Supplemental Rental Assistance Program (CSRAP))
Albemarle County Emergency Relief Program (ACERP)
ACERP offers one-time financial assistance for rent, utilities, and reconnection fees to eligible Albemarle County residents facing emergencies. Eligibility includes households with medically vulnerable members, children under 6, or those involved with county child welfare programs. Applications can be submitted through the Albemarle County Department of Social Services. For assistance, call (434) 972-4010 ext. 6 or email acerp@albemarle.org. (ACERP (Albemarle County Emergency Relief Program))
Housing Choice Voucher Program (HCV) – Albemarle County
The HCV program assists low-income families in renting private market apartments by subsidizing a portion of the rent. Participants typically pay about 30% of their adjusted income toward rent, with the remainder covered by the program. Eligibility is based on income limits and other criteria. For more details, visit the Albemarle County Office of Housing website. (Housing Choice Voucher Rental Assistance | Albemarle County, VA, Community Resources – Albemarle County Sheriff’s Office)
Community Resource Hotline (Pathways)
This hotline provides emergency financial assistance for past-due rent, mortgage, and utility bills to eligible Charlottesville households. Operated in partnership with the United Way of Greater Charlottesville, it also offers referrals to other resources. Call 1-833-524-2904, Monday through Friday, 9 AM to 5 PM. (Community Connector Programs | Charlottesville, VA)
Alliance for Interfaith Ministries (AIM)
AIM offers temporary emergency assistance to families threatened with homelessness or utility disconnection. To qualify, applicants must be Albemarle County residents facing a one-time emergency and provide documentation of the crisis. Contact AIM at (434) 972-1704 for more information. (Housing and Utility Resources | FEAP, Housing Resources – Thomas Jefferson Planning District Commission)
The Haven
The Haven provides housing support through programs like Homeless Prevention and Rapid Re-housing. They assist individuals who are homeless or at risk of homelessness in securing stable housing. To access services, call the Homeless Information Line at (434) 207-2328 and leave a message with your contact information and housing situation. (Housing Programs – The Haven)
Piedmont Housing Alliance
This organization offers affordable rental housing options and provides rental counseling, landlord-tenant mediation, and fair housing education. For assistance, contact their Property Management Department at (434) 817-2436. (Housing and Utility Resources | FEAP)
Comprehensive list of housing resources
For a comprehensive list of housing resources in Charlottesville and Albemarle County, you can refer to the Housing Resources Guide provided by Charlottesville Tomorrow. (Charlottesville and Albemarle County Housing Resources Guide)
Street Sheet
The Street Sheet includes a list of resources for residents of Charlottesville and Albemarle. Resources include: Public Meals, Homeless Services, Departments of Social Service, Emergency Food, Substance Use Support, Mental Health Support & Treatment, Literacy / GED, Women’s & Family Health, Physical Health Support & Treatment, Other Support Needs, Sexual Assault Advocacy & Services, Veterans Support Services, Discrimination Services, Employment Services, Clothing, Transportation, COVID-19 Resources, and more. You can get more information and resources via Bridge2ResourcesVA.